Get in touch

Most support requests get a human reply within 24 hours, Monday to Friday. Disputes are handled within 48 hours with priority routing.

Yes. Every transaction is protected by escrow — funds are held securely until the client confirms the package was delivered, then released to the traveler.

Open a dispute from the order page. Our trust & safety team reviews evidence from both sides and resolves within 48 hours. Most shipments are also covered up to $5,000 by our insurance partners.

Sign up, complete KYC (government ID + selfie), and post your first trip. Verification usually takes under an hour.

The network is user-contributed, so coverage reflects where our travelers fly. As of today we have trips on every continent with 120+ countries represented.